How do I delete or cancel a payment and what if I am unable to?
Follow these steps to delete or cancel a website payment:
- Log in to your account
- Select “Payments” from the top navigation bar
- Click through to the “Website Payments" page
- From the “Scheduled Website Payments” section, select “Cancel” by the payment you want to cancel
Unfortunately, once your payment status changes to "Pending," you are no longer able to edit or cancel it. If there are multiple account holders on one account, you may only edit or cancel a payment you have set up.
You can also stop payment by contacting your financial institution.
Unable to locate your answer?
Contact us for additional support.